Communication and presentation skills
Effect for participants:
- They will review the principles of proper communication and will show the most common communication mistakes we commit.
- They will learn to properly prepare their presentation in terms of structure and content.
- They will practice how to perform in front of a group in the role of presenter, they will realize their strengths and areas for improvement.
- They will learn how to work interactively within a group, how to involve participants in discussion, how to handle objection and tough questions.
- They will learn to argue effectively and manage the non-verbal part of their presentation.
- They will gain greater confidence to stand before the group and a self-confidence to struggle with stage fright.
Content frame:
Communication
- What is communication
- 10 false ideas of communications
- How not to commit a verbal “suicide”
- How to diversify verbal communication
Communication styles
- Assertiveness in communication
- How to get to passive and dominant aspect
- How to handle manipulation
- Active listening as a tool
- Effective formulation for better understanding of the parties
Argumentation
- Argument - a tool to change opinion and persuasion
- Effective argumentation
- Arguments of evidence and benefit
- 6 steps to a strong argument
- The most common mistakes in persuading
Preparation of presentation
- Diagnosis of the target group
- To inform or to persuade?
- Proper handling of facts and information
- Appropriate structure of presentation
- Different types of structures with respect to the target
- Tools for recovery and completion of presentation
Public appearance
- Preparation for the presentation
- How important is the first impression
- How to leave the best first impression
- Body language and its management
- Self-confident speaker
Dealing with criticism and objections
- Behavior of participants, motivation, taking a theme
- Different types of listeners and adequate approach of the presenter
- Dealing with difficult questions
- Dealing with objections and criticisms
- Advice on how not to “get mad”