Training duration:

5 days
(40 hours of direct training)

Lesson duration:

45 minutes

Target audience:

  • No restriction

Communication and presentation skills

Effect for participants:

  • They will review the principles of proper communication and will show the most common communication mistakes we commit.
  • They will learn to properly prepare their presentation in terms of structure and content.
  • They will practice how to perform in front of a group in the role of presenter, they will realize their strengths and areas for improvement.
  • They will learn how to work interactively within a group, how to involve participants in discussion, how to handle objection and tough questions.
  • They will learn to argue effectively and manage the non-verbal part of their presentation.
  • They will gain greater confidence to stand before the group and a self-confidence to struggle with stage fright.

Content frame:

Communication

  •     What is communication
  •     10 false ideas of communications
  •     How not to commit a verbal “suicide”
  •     How to diversify verbal communication

Communication styles

  •     Assertiveness in communication
  •     How to get to passive and dominant aspect
  •     How to handle manipulation
  •     Active listening as a tool
  •     Effective formulation for better understanding of the parties

Argumentation

  •     Argument - a tool to change opinion and persuasion 
  •     Effective argumentation
  •     Arguments of evidence and benefit
  •     6 steps to a strong argument
  •     The most common mistakes in persuading

Preparation of presentation

  •     Diagnosis of the target group
  •     To inform or to persuade?
  •     Proper handling of facts and information
  •     Appropriate structure of presentation
  •     Different types of structures with respect to the target
  •     Tools for recovery and completion of presentation

Public appearance

  •     Preparation for the presentation
  •     How important is the first impression
  •     How to leave the best first impression
  •     Body language and its management
  •     Self-confident speaker

Dealing with criticism and objections

  •     Behavior of participants, motivation, taking a theme
  •     Different types of listeners and adequate approach of the presenter
  •     Dealing with difficult questions
  •     Dealing with objections and criticisms
  •     Advice on how not to “get mad”