Training duration:

10 days
(75 hours of direct training)

Lesson duration:

45 minutes

Target audience:

  • Middle and top management
  • Team leaders
  • Project managers

Performance management

Effect for participants:

  • Understanding the reasons for performance management, the principles of performance measurement.
  • Learn how to correctly choose and set the indicators to measure performance.
  • Learn to set the objectives for the entire organization, teams, and individuals and become familiar with the principles and steps necessary for successfully meeting the goals.
  • Learn how to measure the performance of processes and use the measures for improving the performance of processes.
  • Realizing the factors that are affecting the performance of the team and learn how to compose and build a high-performing team.
  • Learn how to influence the performance of individuals and work with an action plan to accomplish the individual and team targets efficiently.

Content frame:

Performance management

  •     effort vs. result
  •     performance management areas
  •     organizational performance model
  •     performance factors and their impacts on the performance of the organization

Performance measurement

  •     reasons for measurement
  •     performance measurement principles
  •     problems associated with performance measurement
  •     the rules of proper performance measurement

Performance indicators

  •     types of indicators and their suitable use
  •     preliminary and delayed indicators

Objectives, objective-based management

  •     inputs, outputs, results
  •     level and hierarchy of objectives in an organization
  •     well defined objectives
  •     achievement of objectives
  •     the principle of objective-based management

Performance of processes

  •     processes in an organization
  •     quality, performance, productivity
  •     measuring the performance of processes
  •     choosing the indicators for process performance measurement
  •     universal indicators, special indicators
  •     useful and useless outputs

Performance of the working team

  •     factors affecting the team’s performance
  •     systemic factors
  •     human factors
  •     the procedure for building a high-performing team
  •     measuring and evaluating the progress and results

Managing the performance of an individual

  •     conditions for individual performance
  •     performance from organization's perspective – benefits
  •     compliance with organization's hierarchical and strategic objectives
  •     monitoring individual performance, evaluation, and corrections

Developing and using an action plan

  •     the meaning of action plans
  •     the use of action plans
  •     action plan structure
  •     continuously working with the plan