Performance management

Effect for participants:

• Understanding the reasons for performance management, the principles of performance measurement.
• Learn how to correctly choose and set the indicators to measure performance.
• Learn to set the objectives for the entire organization, teams, and individuals and become familiar with the principles and steps necessary for successfully meeting the goals.
• Learn how to measure the performance of processes and use the measures for improving the performance of processes.
• Realizing the factors that are affecting the performance of the team and learn how to compose and build a high-performing team.
• Learn how to influence the performance of individuals and work with an action plan to accomplish the individual and team targets efficiently.

Content frame:

Performance management

•     effort vs. result
•     performance management areas
•     organizational performance model
•     performance factors and their impacts on the performance of the organization

Performance measurement

•     reasons for measurement
•     performance measurement principles
•     problems associated with performance measurement
•     the rules of proper performance measurement

Performance indicators

•     types of indicators and their suitable use
•     preliminary and delayed indicators

Objectives, objective-based management

•     inputs, outputs, results
•     level and hierarchy of objectives in an organization
•     well defined objectives
•     achievement of objectives
•     the principle of objective-based management

Performance of processes

•     processes in an organization
•     quality, performance, productivity
•     measuring the performance of processes
•     choosing the indicators for process performance measurement
•     universal indicators, special indicators
•     useful and useless outputs

Performance of the working team

•     factors affecting the team’s performance
•     systemic factors
•     human factors
•     the procedure for building a high-performing team
•     measuring and evaluating the progress and results

Managing the performance of an individual

•     conditions for individual performance
•     performance from organization's perspective – benefits
•     compliance with organization's hierarchical and strategic objectives
•     monitoring individual performance, evaluation, and corrections

Developing and using an action plan

•     the meaning of action plans
•     the use of action plans
•     action plan structure
•     continuously working with the plan