Effective managerial communication
Effect for participants:
- They will learn to eliminate inefficient elements and to use effective elements in communication.
- They will identify positive and negative aspects of their managerial communication resulting from management style and temperament.
- They will learn how to communicate in an effective way in non-verbal and verbal communication and to understand non-verbal and verbal communication of their communication partner.
- They will master the principles of effective managerial communication in providing and receiving information.
- They will practice techniques and skills of assertive communication, usable in managerial practice.
- They will learn to prevent and manage conflict situations.
Content frame:
Effective communication
- Communication structure
- Communication scheme
- Characteristics of effective communication
- Principles of effective communication
- Communication stops
- Communication habits
- Personality and communication
- Self-knowledge of manager
Managerial styles and communication
Effective verbal communication of manager
- Active listening
- Working with questions
- empathy
- Openness
- Acceptance of communication partner
- Effective communication of the manager when providing information
- Effective communication of the manager when receiving information
Transactional analysis
- Three ME approaches in communication
- Parallel transactions
- Crossed transactions
Assertive communication at work of a manager
- Basis of assertive communication
- Assertive rights
- Assertive techniques
- Assertive capacities
Effective non-verbal communication of manager
- Channels of non-verbal communication
