管理技能

Effect for participants:

• They will learn to spot the difference between management and leadership of people and their use.
• They will learn to work with the typology of subordinates and take right position to individuals.
• They will become familiar with the leadership styles depending on the type of tasks and abilities of their subordinates.
• They will learn the principles of managerial communication - individual and in a group.
• They will learn why it is important to measure the performance of the team and some of the ways to measure it.
• They will gain greater confidence in giving feedback, in elimination of emotions and in dealing with unpleasant situations.

Content frame:

Role of manager

•     Good and bad manager
•     Self-diagnostics - what do I have and what am I missing

Management vs. leadership

•     Management tools
•     Leadership tools
•     Difference between a group and a team
•     Typology of subordinates: he/she knows - he/she wants

Leadership styles

•     4 basic leadership styles
•     Coaching as a development tool
•     Employee development and appropriate management tools

Team roles

•     Building a team and its members
•     Impact of the team composition at its success
•     Participants testing on their role in the team
•     Explanation of team roles
•     Diagnostics of own teams and representation of each role 

Managerial communication

•     Advantages and disadvantages of individual and group communication
•     Efficient task assignation and controlling
•     Consultation, training preparation, what to remember

Performance measurement

•     Why measure performance in the team
•     What happens if I do not measure performance
•     How to measure performance, how to increase performance
•     Performance measurement and motivation of subordinates

Feedback

•     Preparation for feedback
•     Aids in giving feedback
•     Sandwich
•     STAR, STARAR